Refund policy

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

ARTICLE 1 - RETURN CONDITIONS

Given the nature of our cosmetic product, returns are subject to the following conditions:

• The product must be unopened, unused and in its intact original packaging;
• All requests must include proof of purchase.

For hygiene and safety reasons, any product that has been opened, unsealed or used cannot be returned or refunded, except in the event of a defect or an error on our part.

ARTICLE 2 - DAMAGE AND ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, so that we can assess the issue and put it right.

14-day cooling-off period in the European Union

Under European law, you have 14 days to exercise your right of withdrawal.

However, under Article L221-28 of the French Consumer Code, this right does not apply to unsealed cosmetic products for hygiene reasons.

Only unopened products may therefore be returned.

ARTICLE 3 - REFUNDS

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.

If approved, you will automatically be refunded to your original payment method within 10 business days.

Please remember that your bank or credit card company may take additional time to process and display the refund.

If more than 15 business days have passed since your return was approved, please contact us at emme.ecomm@gmail.com.

For any enquiries, you can contact us at emme.ecomm@gmail.com.